Overview / Introduction
At Stansted Airport Limited, safeguarding your personal information and handling your information in a compliant way is important to us. We understand and respect the importance of guarding your privacy and are committed to protecting your personal information. This privacy notice covers the way we handle your personal information that we receive from both from yourself and from our trusted third parties, what your rights are and our contact details if you need some additional information or wish to make a complaint. It informs you about the types of information we collect, why we collect it, what we use it for, what your rights are, including consent, and how to contact us. If you require any further assistance or clarification, please contact us.
We collect your personal information to enable us to provide you with our goods and services. This includes, among others, information you provide when you use our websites and/or our services for:
Feedback formWe collect information such as your full name, email address, contact number, the type of feedback. The information you provide will help us to correctly identify you and investigate any queries. It will also help us better understand your feedback. We may also share your personal information with third parties to further investigate your feedback.
Exercise your Data Protection RightsWhen you want to exercise your rights under GDPR, we may collect personally identifiable information for us to correctly identify you and respond to you. You would fill your personal information in a form and the information which you provide will be retained for a maximum of two years.
General use of our Websites and ServicesWe will collect statistics about your use of our services, such as what sections of the website you visit. We may also collect information about how our website and services are performing. For example, each time you use our website we may automatically collect the following information:
- technical information, including the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting
- details of your use of our website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
Special Categories of Data
This refers to any sensitive data you may voluntarily provide when you send correspondences to us. This data may be used for legal purposes, to help understand and respond to you, or to meet our contractual obligations.
We collect a lot of information from our interaction with the public. This can be via various media interactions such as Social Media, Community Relations, Outreach Sessions and General Correspondences.
Social MediaSocial Media – We may use social media such as Twitter, Facebook and Instagram to interact with our customers. When we receive queries on these social media platforms, we may collect your personal information for us to correctly identify you and deal with your query. All the personal information collected will depend on the information that you provide us. On a few occasions, we may request for further information to help us deal with your query.
Community RelationsCommunity Relations – This includes correspondences such as complaints and feedback, which are received via our email inbox. The amount of information collected depends on what you send to us. We may request further information if the information given to us by you isn’t enough to deal with your query. We will use the information collected to identify you and help us to resolve your query. We retain information collected via email for two years, after which the email is deleted from our servers.
Outreach SessionsOutreach Sessions – We may organise outreach sessions in public places such as libraries and schools to provide information to the public and collect information from the public. Occasionally we collect personally identifiable information from members of the public who have specific enquiries which can only be resolved in our offices. The information collected will help us to investigate and or resolve your query. The information collected will be retained and deleted after two years.
General CorrespondencesGeneral Correspondences – We may receive your personal information from any member of public who may be enquiring about an issue or incident which you may have been involved in. For example, a member of parliament may send us an enquiry relating to a member of his/her constituency. This letter may include the personally identifiable information of the person in question. The information collected will be processed for the purposes of responding to the query. If the query is received via email, the email data will be deleted two years after the date it was received. Paper requests or correspondences which contain your personal information shall be securely disposed of after three years.
Sharing Your Personal Data
Partners and Third Parties
Tracking customer behaviour
When you use our websites, we share your anonymized data with our trusted third parties. We use Google Analytics, Statcounter and Jetpack by Automattic to track customer behaviour on our websites.
The General Data Protection Regulation gives you certain rights relating to the personal data that is processed by Stansted Airport. Find below the list of rights and what they mean. If you wish to exercise any of these rights, please contact our Data Protection Officer at our address below, or alternatively you can send an email to info [at] stanstedacn [dot] com. You will receive an acknowledgement within three working days of sending your request and a full response within twenty-eight days of receiving all the relevant information required to handle your request.
Right of AccessRight of Access – You have the right to access all the personal information and supplementary information that we hold about you. This will allow you to be aware of and verify the lawfulness of us processing your information. We would respond to your subject access request within twenty-eight days. Please contact us if you wish to make a subject access request.
Right to RectifyRight to Rectify – You have the right to request for your inaccurate personal information to be rectified or completed if it is incomplete.
Right to ErasureRight to Erasure – We automatically delete your information from our records when the retention period has lapsed. Prior to us automatically deleting your information, you have the right to request for your information to be deleted and have your personal information erased from our records, if there is no reason for us to hold your information.
Right to Restrict ProcessingRight to Restrict Processing – You have the right to object to the processing of your information if it causes unwarranted and substantial damage or distress. If it does, you have the right to require us to stop (or not to begin) the processing in question. This right does not automatically trigger the right to erasure. You will have to request for your information to be fully deleted from our records if you wish to exercise your right to erasure.
Right to Data PortabilityRight to Data Portability – You have the right to obtain and reuse your personal information which we hold. This compelling will allow you to move, copy or transfer personal information easily from one IT environment to another in a safe and secure way.
Right to ObjectRight to Object – You have the right to object to us using your personal information for direct marketing and profiling. This right can be exercised at any point in time, whether at the point where we collect your personal information, or after we already have already collected your personal information. If you want to object to us processing your personal information, please contact us. Alternatively, you can also exercise the right at any time by clicking ‘unsubscribe’ in any marketing email.
Right to Lodge a ComplaintRight to Lodge a Complaint – You have the right to lodge a complaint with the Information Commissioner’s Office here, if you feel that our processing of your personal information infringes on your rights per the requirements of the General Data Protection Regulation. We advise that you contact us to attempt to resolve it before escalating your complaint to the regulators.
Right to Withdraw ConsentRight to Withdraw Consent – You have the right to withdraw your consent at any time. Your withdrawal of consent shall not affect the lawfulness of processing of your data before the withdrawal. You can withdraw consent by contacting us, or alternatively, you can click ‘unsubscribe’ in any marketing email to withdraw consent in relation to marketing.
Security and Data Storage
Changes to this Privacy Notice
We may change our privacy notice at any time and without notice, so we recommend that you visit this page occasionally to check what has changed. This policy was last updated in May 2018 and will be reviewed again in May 2019.